Neopost is a key player in the mailroom equipment market

Experts in Postal & Digital Communications & Parcel Delivery

Neopost Group offers solutions facilitating incoming and outgoing mail bringing strong added value to its customers. The Group offers solutions for franking, foldingand inserting, addressing documents, address cleansing and tracking and tracing of letters, parcels and the supply chain. Neopost also offers a large range of services including advisory, maintenance and, financial services and online services. In a postal sector that is undergoing major changes, Neopost is anticipating the needs of post offices and its customers by bringing new services and technological innovation to the market.

 

With products and services marketed in 90 countries and subsidiaries in 29 countries, Neopost is ranked the number 1 company in Europe and Asia Pacific Region and number 2 in the world in mailroom solutions to optimize mail flow with 5,900 employees all over the world, 1,200 sales representatives and 500 R&D engineers. Discover our history.

 

Our Core Business:

  • N°1 in Europe and N°2 worldwide in postage machines

  • N°1 Worldwide in folder inserters for enterprises and mail centers

 

Our Emerging & Fastest Growing Business:

  • Neopost ID: Shipping & Logistics

  • Neopost Customer Information Management

  • Neopost Document Solutions 

 

Solution Providers for Multichannel Communications and Parcel Management

We help businesses with their:

  • Electronic document creation and delivery with secure document dispatching and customer delivery preference management
  • Print mail via mail preparation and optimization, print finishing and processing efficiency
  • Shipping & tracking with simplified & cheaper parcel booking and delivery

 

We also offer also a wide range of advisory, maintenance, financial and online services to help our customers adapt to a rapidly changing market.

 

 

A Strong Local Presence

Neopost’s decentralized structure gives our subsidiaries considerable decision-making autonomy. This means that each subsidiary is able to meet the requirements of local regulations, particularly regarding postal and environmental standards which are specific to each market. 

 

“We have proved that we can innovate in this changing global market” Denis Thiery, Chairman & Chief Executive Officer, Neopost

 

Highly Specific Local Needs

Applying a postmark with a postage meter actually means printing money. As a result, the industry is highly regulated by accreditation, ownership rules and postal tariff structures, which are national in nature. This means that each country is a very different market.

 

ACCREDITATION

A postage meter can only be used subject to certification, accreditation of the supplier and approval of the ink used by each country’s postal authority.

 

OWNERSHIP RULES

In some markets Neopost is the owner of the postal machine that is installed on a customer’s premises. Therefore the customer has to rent the machine. This is the case in France for example. In North America, the requirement to rent equipment is limited to the meter, the part that tallies the franked amounts. In other markets, such as Germany and the United Kingdom, the user may own the entire machine.

 

PAYMENT

In most countries, the user’s system must be credited in advance before mail can be franked.  In France however, postal charges are billed by La Poste on the basis of information recorded and transmitted by the postage meter every month.

 

POSTAL TARIFF STRUCTURES

The amount is calculated on the basis of the postage rates in effect in each country, based on the weight of the item. In the United States and the United Kingdom, in particular, the amount also depends on the item’s shape and size.

 

Commitment to Customer Satisfaction

Neopost is able to cover market needs thanks to its sales teams, dedicated call centers and technicians who provide onsite and hotline services. The entire Neopost distribution network is given the necessary training and assistance to best serve customers and forecast their needs.